Privacy Policy

Welcome!

This Privacy Policy explains how we collect, use, store, protect, and share your personal information through our services.

• We care a lot about privacy. We are committed to creating spaces where people can talk, hang out and have fun with friends online. Respecting user privacy is a key part of that mission.
• We don't sell your personal information. Our business is based on subscriptions and paid products, not from selling your personal information to third parties.
• We limit what information is required. We require the information that enables us to create your account, provide and maintain our services, meet our commitments to our users, and satisfy our legal requirements. The rest is optional.

The information we collect

We collect certain information when you use Arcall. This includes information you provide to us, information we collect automatically, and information we receive from other sources.

Information you provide to us

• Account information. When you create a Arcall account, you will need to provide a way of contacting you (such as an email address and/or phone number). You'll also need to provide your birthday. In some cases, we may require additional information to verify your age. You may be required to verify your account or provide additional information (like a verified phone number) to your account. You may also have the option to add your name or choose a display name.
• Content you create. This includes any content that you upload to the service. For example, you may write messages or posts (including drafts), send voice messages, create custom emojis, or post other content that you create with features that we develop. You may also upload and share files through the services.
• Information from actions you take. We collect information about your use of Arcall and your activities on the services. This includes information such as the friends you add, the users.
• Information from optional features. Certain features, like contact syncing, may require that you provide additional information (or grant us access to such information) to make them work. This also includes third-party integrations you choose to enable and the data you authorize those third-party services to share with us. For example, when you link a music streaming account, we may collect information about that account such as the song you are listening to in order to display that information on your profile or as your status (if you have chosen to do so).
• Other information you provide directly to us. You may have the option to submit additional information as you use Arcall. For example, you may participate in surveys where you can provide feedback on the services, or submit information to our Arcall Support teams.

Information we collect automatically

We also collect information automatically from you when you use Arcall. This includes:

• Information about your device. We collect information about the device you are using to access the services. For example, this includes information like your IP address, operating system information, browser information, and information about your device settings, such as your microphone and/or camera.
• Information about your use of the apps or websites. For example, we collect log and event information related to how and when you use our services (such as the activities you engage in, the features you use, and the surfaces or embedded content you interact with).
• Other information that we collect automatically. When you take certain actions on other sites, we may receive information about you.

We may receive information from cookies (small text files placed on your computer or device) and similar technologies.

Information we receive from other sources

We may receive information about you from other sources, including from other users and third parties, and combine that information with the other information we have about you. For example, if you interact with our social media account on another platform, we may receive certain information about you like your username on that platform.

How we use your information

Under certain data protection laws like GDPR, companies must have a "legal basis"—a valid reason—to process personal information. Arcall relies on different legal bases to process your information for the purposes described in this Privacy Policy.

To fulfill our contract with you

• To provide you with the services. We use your information to provide you with the Arcall services. For example, when you start a video call, we process your images and audio to make that work. We similarly collect and store the messages you send and display them as you direct. We also use the information you provide to us to create and manage your account and to facilitate purchases. When you enable optional features (like connecting your Arcall account to other platforms), we use information from those services to power the feature (like displaying what song you are listening to on another service within the Arcall app).
• To contact you. We use your information to contact you in connection with your account, such as to verify or secure it with two-factor authentication. We may also use your information to contact you about important product or policy changes and to send you information about products you have purchased.
• To provide customer service. We use your information to respond to your questions about our products and services, and to investigate bugs or other issues.

For our legitimate business interests

• To protect our services. We use your information to keep our services secure, to prevent misuse, and to enforce our Terms of Service and other policies against users who violate them.
• To report on our company's performance. We use your information to track the fundamental metrics of our business, to perform financial reporting, to respond to regulatory obligations, and to debug billing issues.
• To personalize the product. We use your information to personalize our services. This information is used to customize your experience on Arcall such as what you see on our discovery surfaces (so that you see relevant communities, activities, applications, or content first) or features that highlight activity on Arcall that may interest you. This information also helps us surface Arcall features and promotions from us and our partners that may be of interest to you.
• To improve our services. We use your information to help us understand how users interact with our services, what features or products users may want, to develop features that make Arcall safer and better to use, or to otherwise understand and improve our services. This includes information about how you use our services and how servers are structured. We may also use certain content that is widely available to better understand, for example, what topics servers cover and what content is most interesting within those servers. Similarly, you can limit to what extent we use your personal information for these purposes.
• To advertise our services on Arcall and other platforms. We are proud of the product we've built. We may tell you about our paid services and other features directly in the services and through our own channels, and we spend money advertising Arcall on other platforms. As part of that, we use certain information to assist in the delivery of our advertising, to measure the effectiveness of advertisements for our own products, and to improve such advertisements in the future.
• To contact you. We may use your information to let you know about new products or features we think you'll like, to ask you for feedback about our services, or to tell you about experiments that might interest you. You may opt-out of receiving such marketing communications. Where local law requires, we will obtain your consent before sending such communications.

To comply with our legal obligations

We retain and use your information in connection with potential legal claims when necessary and for compliance, regulatory, and auditing purposes. For example, we retain information where we are required by law or if we are compelled to do so by a court order or regulatory body. Also, when you exercise any of your applicable legal rights to access, amend, or delete your personal information, we may request additional information from you for the purpose of confirming your identity.

With your consent

We may also collect and use personal information with your consent, such as to send you marketing communications where legally required. You can revoke your consent at any time (mostly through our services directly), though note that you might not be able to use any service or feature that requires collection or use of that personal information.

To protect someone's vital interests

We may collect or share personal data if we think someone's life is in danger—for example, to help resolve an urgent medical situation.

How we disclose your information

• When you tell us to. When you add your content to the services, you are telling us to make that content available to certain people or communities. Who can access that information is determined by who can access a particular space.
• To comply with the law. We may disclose information in response to a request for information if we believe disclosure is required by law, including meeting national security or law enforcement requirements. Where allowed and feasible, we will attempt to provide you with prior notice before disclosing your information in response to such a request.
• In an emergency. We may disclose information if we believe in good faith that it's necessary to prevent serious harm to a person.

Data retention

We retain personal information until we determine it is no longer needed for the processing purposes for which we collected or retain it or for legal compliance.

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