Privacy Policy for Arcall

Last Updated: January 15, 2025

This explains how we collect, use, store, protect, and share your personal information through our speech-to-text messaging service.

Our Privacy Commitments

• We care deeply about privacy. We are committed to creating a secure platform where people can communicate naturally through voice-to-text messaging.
• We don't sell your personal information. Our business is based on subscriptions and paid features, not from selling your personal data to third parties.
• We limit required information. We only require information that enables us to create your account, provide our speech-to-text services, meet our commitments to users, and satisfy legal requirements. Everything else is optional.

Information You Provide

• Account Information: When creating an Arcall account, you must provide contact information (email address and/or phone number) and your birthday. We may require additional information to verify your age. We send SMS to your phone number only to verify phone number when you want to login. You can optionally add your name or choose a display name.
• Voice Content: We collect the voice messages you send through our service to convert them to text. This includes:
  • Audio recordings of your messages
  • The resulting transcribed text
  • Voice samples if you opt into voice recognition training
• Voice Profile Data: To improve transcription accuracy, we may collect voice pattern data when you opt into personalized voice recognition.
• Information from Actions: We collect data about how you use Arcall, such as your messaging patterns, frequency of voice messages, and contacts you communicate with.
• Optional Features: Some features may require additional information, such as:
  • Language preferences for transcription
  • Accent or dialect information for improved accuracy
  • Custom vocabulary for specialized terms
• Support Information: Any additional information you provide to our support team or through feedback channels.

Information We Collect Automatically

• Device Information: We collect data about your device, including:
  • IP address
  • Operating system
  • Browser information
  • Microphone settings and permissions
  • Device language settings
• Usage Information: We collect data about how you use our app:
  • Voice recording patterns
  • Transcription accuracy rates
  • Feature usage statistics
  • Message sending patterns
• Performance Data: Technical information about service performance, including:
  • Transcription processing times
  • Audio quality metrics
  • Error rates and types

How We Use Your Information

To Provide Our Services

• Convert your voice messages to text
• Deliver messages to intended recipients
• Maintain and improve transcription accuracy
• Manage your account and preferences
• Process payments for premium features
• Provide customer support

For Service Improvement

• Train and improve our speech recognition models
• Enhance transcription accuracy
• Develop new features
• Fix bugs and technical issues
• Analyze service performance

For Security and Legal Compliance

• Protect user accounts
• Prevent fraud and abuse
• Comply with legal obligations
• Respond to legal requests
• Enforce our Terms of Service

Data Retention

• Voice recordings are retained only as long as necessary for transcription, unless you opt into helping improve our service
• Transcribed messages are retained per your account settings
• Account information is kept until you delete your account or we determine it's no longer needed

Contact Us

For questions about this Privacy Policy or how we handle your information, email us at privacy@arcall.ai.

Mailing Address:

arcall.ai, Inc.
2803 Philadelphia Pike B #4133
Claymont, DE 19703
United States